Delete your account and data
You can delete your account yourself, without asking anyone. This page explains what is removed, what is kept, and how to ask us to do it for you.
Delete it yourself, in the app
- 1Sign in to the app with the account you want to delete.
- 2Open the account menu: the side menu on a computer, the menu button at the top left on a phone.
- 3Under Profile & Settings, choose Delete account.
- 4Type DELETE to confirm. Your account and access are removed straight away.
1.What is deleted
- Your name, email address and password.
- Your credential level and business or site assignment.
- Your ability to sign in, on every device.
- Any invitations you sent that have not been accepted.
2.What is kept, and why
- Sales, dispensing, purchases, cash, expense, stock and audit entries stay in the pharmacy’s books, without your name attached, because tax and licensing rules require the records to be kept.
- Records created by other team members are unaffected.
- If you are the only administrator, ask the operator to name another administrator before deleting, otherwise nobody will be able to reach the books.
3.Ask us to delete it for you
If you cannot sign in, email chalareshid@gmail.com from the address registered to the account, with the subject “Account deletion request” and the pharmacy name. We confirm receipt and complete verified requests within 30 days.
If you are not the account holder and want a customer or staff record removed, contact the pharmacy that holds it. We pass the request on and confirm when it is done.
4.Questions
Write to chalareshid@gmail.com for anything on this page, or read the privacy policy linked below.